Warranty
At Dansani, we vouch for our products. That is the reason why we, beyond the rights the consumer has through legislation, grant further product warranty of our products and give 10 years warranty on our bathroom furniture and shower*.
What is covered by the warranty?
Our products are produced in accordance with existing standards and demands in harmonised industrial standards. Surfaces of wood, porcelain and glass have natural differences in their finish, which is part of the character of the material, and is not considered as product defects, if they keep the current quality and tolerances within Dansani.
The warranty requires that the product is mounted in accordance with the enclosed mounting instruction. Dansani is not responsible for damages or defects due to incorrect mounting or installation. If the product contrary to expectations has defects, please supply us with documentation before mounting. Installation of water and electric parts must be done by authorised professionals and be in accordance with existing regulations.
The warranty requires that the maintenance instruction has been followed. No replacement will be granted by defects caused by incorrect or insufficient maintenance, reworked furniture or unusual use. Please be aware that the warranty no longer applies and the risk for moisture damages grows, if adjustments of the construction and/or the design are made.
What is not covered by the warranty?
We recommend that the enclosed maintenance instruction is read thoroughly and followed, and you only use the recommended cleaning detergents to ensure that your products are beautiful for many years. The warranty does not include components requiring regular maintenance, and they are thus seen as consumption materials. Common wearing parts such as drivers, hinges, drawer rails, dampeners, overflow rosettes and diverse lists for showers are consumption materials.
The warranty does not cover the costs from third part or articles not delivered by Dansani. Any costs relating to that must be covered by the insurance of the company responsible for the installation or by the consumer’s own insurance.
* Our extended product warranty applies for products purchased after 1/1-2021. For products purchased earlier, a product warranty of 5 years applies.
| 10 years | 5 years | No warranty | |
|---|---|---|---|
| Basins | Countertop basins and integrated basins | - | Removable base traps, overflow rings, collars, overflow rosettes, basin waste and overflow sets |
| Furniture | Worktops, vanity units, drawers, drawer fronts, storage cabinets, cabinet doors, mirror cabinets, wall cabinets, shelves, doors, tall cabinets, handles, support legs, hinges, soft-closers and drawer rails | - | - |
| Mirrors, power and lighting | Mirrors with and without light sources. Lamps and pendants of ceiling and space lighting. Light sources in cabinets and drawers | - | Replaceable electrical components, e.g. as drivers. Lighting in operation other than normal use. Normal use is defined as 4 hours daily |
| Shower solutions | Glass, hinges, brackets, profiles, rails, knobs, handles, shower trays, cabinets, hooks, shower corners, wheels and guide rails | - | Sealing strips, magnetic seals, plinth seals, floor profile sets and PVC seals |
| Accessories | Make-up mirrors without light sources, wire baskets, towel racks, wooden trays, hooks, shelves and squeegees | Heated towel rails and make-up mirrors with light sources | Rubber seals on squeegees and care products |