Warranty
At Dansani,we stand over our products. This is why we, in addition to consumer rights legislation, offer 10 years warranty on our bathroom furniture and shower solutions*.
What is covered by the warranty?
Our products are produced in accordance with best practice and international standards. Surfaces in wood, porcelain and glass have natural variations in their finish, which are part of the character of the material, and are not considered product defects, if they meet the current quality and tolerances setout in Dansani's specifications.
The warranty requires that the product is installed in accordance with the enclosed fitting instructions. Dansani is not responsible for damages or defects due to incorrect fitting or installation. If the product is deemed to be faulty, please supply us with documentation before installation, as the right to complain expires if the product is installed. Plumbing and electrical installation must be carried out by authorised professionals and be in accordance with existing regulations.
The warranty requires that the maintenance instructions have been followed correctly. No replacement will be granted for faults caused by incorrect or improper maintenance, altered furniture or unsuitable use. Please be aware that the warranty is void and the risk of moisture damages increases, if alterations are made to the construction and/or the design of the product.
What is not covered by the warranty?
We recommend that the enclosed maintenance instructions are read thoroughly and followed carefully, ensuring only recommended cleaning products are used to ensure that your products remain beautiful for many years to come.
The warranty does not cover any costs from third parties or items not delivered by Dansani. Any other costs must be covered by the installation company's insurance or by the consumer’s own insurance. The warranty does not cover wearing parts. See the chart below.
* Our extended product warranty applies for products purchased after 1/1-2021. For products purchased earlier, a product warranty of 5 years applies.
| 10 years | 5 years | 1 year | |
|---|---|---|---|
| Basins | Countertop basins and basins | - | Removable traps, overflow rings, collars, overflow pipework, basin wastes and overflow kits |
| Furniture | Worktops, vanity units, drawers, drawer fronts, storage cabinets, cabinet doors, mirror cabinets, wall cabinets, shelves, doors, tall cabinets, handles, support legs, hinges, soft-closers and drawer runners | - | - |
| Mirrors, power and lighting | Mirrors with and without lighting options. Ceiling lights and pendant lights. Light sources in cabinets and drawers | - | Replaceable electrical components, e.g. LED drivers. Lighting in operation outside of usual use. Usual use is defined as 4 hours daily |
| Shower solutions | Glass, hinges, brackets, profiles, rails, knob handles, shower trays, cabines, hooks, shower corners, rollers and guide rails | - | Sealing strips, magnetic seals, plinth seals, floor profile sets and PVC seals |
| Accessories | Make-up mirrors without lighting, wire baskets, towel racks, wooden trays, hooks, shelves and squeegees | Heated towel rails and make-up mirrors with lighting | Rubber seals on squeegees and care products |